HOROW Quick Release Toilet Seat UF Toilet Seat Model HWUF-8733

Just what I needed

Excellent!

Customer service is very responsive. They guided me to find exactly what I needed and the item is a perfect fit. Fast, free shipping also.

Very slow shipping and was shipped a returned product.Packaging not the best.

They advertised the material of the toilet seat is fragile but the packaging isn't the best. When I opened the box I found out the foam is broken, it was obviously previously returned. They listed it is in stock but they are actually shipping from factory in Asia to a warehouse in California and then they ship it to you. I bought this a week before Thanksgiving and they didn't ship it from California until Dec 5th, 2024 and finally received it a week later. Updated 12/25/24: customer service reached out immediately and deal with my unpleasant shopping experience. They offered a full refund. Bravo!

Horow's Products + Customer Service - Exceptional!

I had ordered (and received) this toilet seat to upgrade my existing Horow toilet seat. My hubby (says he) measured and determined that this model (HWUF-8733) was indeed the correct item. So I ordered it. Well, lo and behold, when we received our new toilet seat (which was sent very quickly, I might add), it was NOT the correct model (go figure!) I immediately reached out to Horow's customer service team, who's quick response and resolution amazed me. Being a manager of a customer success team, I truly appreciate Horow's understanding of this situation and flexibility in the resolution. When I am ready to place my next order, I plan to connect directly with Horow's CS team for assistance. Thank you for providing such a seamless and pain-free experience! Horow rocks!

I ended up not needing this, but I give 5 star because the customer service met my expectation. It took them a bit to get back to me but they did come through for the refund process and I do appreciate it. Thank you